FOLLOW YOUR PIECE'S JOURNEY 

Every Taru Studios order begins in an artisan workshop across India and travels thousands of miles to reach your doorstep. Here's how to follow its journey: 

ORDER CONFIRMATION 

Immediately after placing your order, you'll receive a confirmation email with:

• Your order number

• Items ordered

• Shipping address

• Estimated delivery timeframe

Save this email—you'll need your order number to track your shipment.

SHIPPING NOTIFICATION 

When your order ships, you'll receive a second email containing:

• Tracking number

• Direct link to track your package

• Estimated delivery date

HOW TO TRACK 

Option 1: Click the tracking link in your shipping notification email

Option 2: Visit the carrier's website (provided in your email) and enter your tracking number

Option 3: Email hello@tarustudios.com with your order number, and we'll provide an update

CUSTOM COMMISSION UPDATES

For custom pieces, you'll receive progress updates throughout the 6-12 week production period:

• Design approval (before artisans begin)

• Production milestone updates

• Final approval before shipping

• Tracking information when your piece ships

WHAT IF I HAVEN'T RECEIVED TRACKING INFORMATION? 

In-Stock Items: If it's been more than 3 business days since ordering and you haven't received shipping notification, contact hello@tarustudios.com

Custom Commissions: You'll receive your first update within 1-2 weeks of order placement. If you haven't heard from us, reach out to custom@tarustudios.com

DELIVERY EXPECTATIONS

In-Stock Items: 7-14 business days after shipping within the continental US

Custom Commissions: 6-8 weeks for standard complexity (includes production + shipping), 8-12 weeks for highly intricate designs

NEED HELP?

If you have questions about your order status, tracking information, or delivery timeline, we're here to help.

Email hello@tarustudios.com with your order number, and we'll provide an update within 24-48 hours.