privacy policy
Last Updated: 5/1/202
Taru Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit tarustudios.com (the "Site") or make a purchase.
INFORMATION WE COLLECT
Personal Information You Provide
When you make a purchase, create an account, or contact us, we may collect:
• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely through third-party payment processors—we do not store complete credit card details)
• Order history and preferences
Additional Information
• Photos or content you submit (e.g., customer photos, reviews)
• Communication preferences
• Custom commission specifications and design preferences
• Registry information (if you create a gift registry)
Information Collected Automatically
When you visit our Site, we automatically collect:
• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on pages
• Referring website
• Cookies and similar tracking technologies (see Section 4)
HOW WE USE YOUR INFORMATION
We use your information to:
Order Fulfillment
• Process and ship your orders
• Send order confirmations and shipping updates
• Communicate about custom commissions
• Handle returns, exchanges, or customer service issues
Communication
• Respond to your inquiries
• Send updates about your order or registry
• Provide customer support
Marketing (with your consent)
• Send newsletters, new collection announcements, or promotional offers
• Share artisan stories and brand updates
• You may unsubscribe anytime via the link in our emails
Site Improvement
• Analyze Site usage to improve functionality
• Understand customer preferences
• Personalize your shopping experience
Legal Compliance
• Comply with legal obligations
• Prevent fraud or unauthorized transactions
• Enforce our Terms of Service
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your information with:
Service Providers
Third parties who help us operate our business:
• Payment processors (Stripe, PayPal, Shopify Payments)
• Shipping carriers
• Email service providers
• Website hosting and analytics providers
These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Artisan Partners
We share customer photos (with permission) with our artisan partners in India to show them where their work has traveled. We do not share your contact information or order details with artisans.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
If Taru Studios is acquired or merged with another company, your information may be transferred to the new owner.
With Your Consent
We may share information for purposes you specifically authorize.
COOKIES & TRACKING TECHNOLOGIES
We use cookies (small data files stored on your device) to:
• Remember your shopping cart
• Keep you logged in
• Analyze Site traffic (via Google Analytics)
• Personalize your experience
• Enable social media features
You can control cookies through your browser settings. Disabling cookies may limit Site functionality.
Types of Cookies We Use:
• Essential Cookies: Required for Site operation (shopping cart, checkout)
• Analytics Cookies: Help us understand Site usage (Google Analytics)
• Marketing Cookies: Track effectiveness of ads and campaigns
DATA RETENTION
We retain your personal information for as long as necessary to:
• Fulfill orders and provide customer service
• Comply with legal obligations (e.g., tax records)
• Resolve disputes or enforce agreements
When no longer needed, we securely delete or anonymize your information.
Order/account information: Retained for 7 years for tax and legal compliance
Marketing data: Retained until you unsubscribe
Analytics data: Aggregated and anonymized after 26 months
YOUR RIGHTS & CHOICES
Depending on your location, you may have rights to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Restrict or object to certain data processing
• Data portability (receive your data in portable format)
To exercise these rights, email hello@tarustudios.com with your request.
Marketing Opt-Out
Unsubscribe via the link in any marketing email, or email hello@tarustudios.com.
California Residents (CCPA)
California consumers have additional rights under the California Consumer Privacy Act. See Section 9 below.
SECURITY
We implement reasonable security measures to protect your information, including:
• SSL encryption for data transmission
• Secure payment processing through PCI-compliant processors
• Limited access to personal information by employees
• Regular security audits
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our Site is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.
CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have the right to:
• Know what personal information we collect, use, and share
• Request deletion of personal information
• Opt out of sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights
To exercise these rights, email hello@tarustudios.com with "CCPA Request" in the subject line
INTERNATIONAL USERS
Our Site is operated in the United States. If you access from outside the US, your information will be transferred to and processed in the US, which may have different privacy laws than your country.
By using our Site, you consent to this transfer.
THIRD-PARTY LINKS
Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Significant changes will be communicated via email or Site notice.
Your continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.
CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights:
Email: hello@tarustudios.com
Website: tarustudios.com
We will respond to privacy requests within 30 days.
By using our Site, you acknowledge that you have read and understood this Privacy Policy.